Legal
How ServiceAnimalLaw.com collects, uses, protects, and retains information you submit through our website and complaint forms.
Effective Date: August 22, 2026
Last Updated: August 22, 2026
ServiceAnimalLaw.com respects the privacy of individuals who contact us, submit complaints, provide documents, or otherwise use our website. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when it may be shared, how long we retain it, and how you may request access to or deletion of your information.
By using ServiceAnimalLaw.com or submitting information through the website, you acknowledge the practices described in this Privacy Policy.
When you submit a complaint, request information, or communicate with ServiceAnimalLaw, we may collect information that you voluntarily provide.
This may include your name, email address, telephone number, mailing address, and other contact information.
We may collect information concerning the matter you are reporting, including the identity of a landlord, property manager, business, hotel, restaurant, transportation provider, employer, screening company, or other organization involved in your complaint.
We may also collect descriptions of events, dates, locations, communications, housing information, service animal or assistance animal information, and other facts that you choose to provide.
If relevant to your complaint, the information you provide may contain information concerning a disability, medical condition, requested accommodation, service animal, emotional support animal, or other sensitive personal information.
You may also upload documents, photographs, screenshots, correspondence, notices, emails, text messages, forms, leases, accommodation requests, screening records, veterinary records, or other materials that you believe are relevant to your complaint.
Please do not submit Social Security numbers, financial account numbers, passwords, or other information that is not reasonably necessary for us to understand your complaint.
When you visit ServiceAnimalLaw.com, our website or hosting providers may automatically receive limited technical information associated with your visit. This may include your Internet Protocol address, browser type, device type, operating system, pages visited, referring page, date and time of access, and information concerning website performance or security.
We use this information to operate, secure, maintain, and improve the website.
Information submitted to ServiceAnimalLaw may be used to review and evaluate your complaint, communicate with you, request additional information, investigate the circumstances you reported, determine whether the matter may warrant further action, identify patterns involving particular companies or practices, and determine whether referral to an attorney may be appropriate.
We may also use information as reasonably necessary to protect the security and integrity of our website, prevent fraud or abuse, comply with applicable law, respond to lawful legal process, or protect the rights and safety of ServiceAnimalLaw and others.
Access to complaint information and uploaded documents is limited to authorized ServiceAnimalLaw personnel and service providers who require access to perform legitimate functions associated with reviewing, investigating, administering, securing, or referring complaints.
ServiceAnimalLaw does not make complaint information publicly available.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
Submitting a complaint does not automatically authorize ServiceAnimalLaw to disclose your complaint to the landlord, property manager, business, screening company, hotel, restaurant, transportation provider, or other organization involved.
ServiceAnimalLaw will not ordinarily disclose your identity, complaint details, or uploaded documents to the person or organization that is the subject of your complaint without your authorization.
If you authorize ServiceAnimalLaw to investigate the matter, contact the organization, seek a response, attempt to resolve the complaint, or otherwise communicate on your behalf, we may disclose information reasonably necessary for that purpose.
Whenever practical, we will limit the information disclosed to what is reasonably necessary to address or investigate the matter.
ServiceAnimalLaw may determine that a complaint should be reviewed by an attorney.
When appropriate, and with your authorization, we may provide your contact information, complaint information, and relevant documents to an attorney or law firm for the purpose of evaluating whether the attorney is interested in speaking with you or potentially representing you.
An attorney receiving a referral is an independent professional and may have a separate privacy policy and separate obligations concerning information provided to that attorney.
Submitting information to ServiceAnimalLaw does not itself create an attorney client relationship between you and ServiceAnimalLaw or between you and any attorney.
An attorney client relationship is created only if an attorney or law firm separately agrees to represent you.
We may disclose information to companies that provide services necessary to operate ServiceAnimalLaw.com, such as website hosting, secure data storage, email services, security services, software providers, and other technology providers.
Such providers may access information only as reasonably necessary to perform services for ServiceAnimalLaw and are expected to handle information in accordance with applicable privacy and security requirements.
We may also disclose information when required by law, court order, subpoena, governmental request, or other valid legal process, or when reasonably necessary to investigate fraud, security threats, abuse of the website, or threats to the rights or safety of another person.
ServiceAnimalLaw does not sell personal information submitted through its complaint forms.
ServiceAnimalLaw does not sell uploaded complaint documents.
ServiceAnimalLaw does not disclose complaint information to landlords, businesses, screening companies, or attorneys for advertising or marketing purposes.
ServiceAnimalLaw ordinarily retains complaint forms, uploaded documents, communications, investigation records, and related case information for up to five years following the last substantive activity concerning the matter.
Information may be retained for a longer period when reasonably necessary to comply with legal obligations, preserve evidence, resolve disputes, enforce agreements, address security or fraud concerns, or respond to pending or reasonably anticipated legal proceedings.
Information may be deleted sooner when it is no longer reasonably necessary for the purposes for which it was collected.
When the applicable retention period expires, information will be deleted, securely destroyed, or converted into information that no longer reasonably identifies an individual.
You may ask ServiceAnimalLaw to delete personal information and documents that you previously submitted.
Submit your request using this form and include enough information for us to identify the complaint or records involved.
We may need to verify your identity before processing a request.
Once a verified deletion request is approved, we will delete the information covered by the request from our active systems, subject to information that we are permitted or required to retain for legal, security, fraud prevention, recordkeeping, dispute resolution, or other legitimate purposes.
Information contained in routine system backups may remain until those backups are overwritten or deleted according to our normal backup procedures.
You may contact us if you would like to know what personal information ServiceAnimalLaw maintains about you or if you believe information that you provided is inaccurate.
Depending on applicable law and the circumstances of the request, you may have rights to obtain information about personal information collected about you, request correction of inaccurate information, or request deletion of information.
Submit your request using this form.
We will respond to verified requests as required by applicable law.
ServiceAnimalLaw.com may use cookies or similar technologies that are necessary to operate website functions, maintain security, process forms, remember website preferences, or detect technical problems.
Cookies are small data files that a website may store through your browser.
You may configure your browser to restrict or delete cookies. Restricting certain cookies may affect the operation of some website features.
ServiceAnimalLaw may use website analytics in the future to understand how visitors use the website, identify technical problems, measure website performance, and improve website content.
Analytics services may collect information such as Internet Protocol address, browser type, device type, pages viewed, referring website, approximate geographic area, and the date and time of a visit.
If ServiceAnimalLaw adds an analytics service that materially changes how personal information is collected, used, or disclosed, this Privacy Policy will be updated to describe that service and any privacy choices available to visitors.
ServiceAnimalLaw does not use information submitted through complaint forms for behavioral advertising.
A complaint involving a service animal, emotional support animal, disability accommodation, or discrimination claim may contain sensitive information.
Please provide only information that you reasonably believe is necessary for ServiceAnimalLaw to understand and evaluate your complaint.
The submission of sensitive information does not authorize ServiceAnimalLaw to disclose that information to the person or organization that is the subject of your complaint except as described in this Privacy Policy or as separately authorized by you.
ServiceAnimalLaw.com is intended for adults and is not directed to children under 13.
We do not knowingly request personal information directly from children under 13 through the complaint process.
ServiceAnimalLaw.com may contain links to websites operated by attorneys, government agencies, advocacy organizations, businesses, or other independent organizations.
ServiceAnimalLaw is not responsible for the privacy practices of websites that it does not operate. Information you provide directly to another website is governed by that website's privacy practices.
ServiceAnimalLaw may update this Privacy Policy when our services, technology, information practices, or legal obligations change.
When material changes are made, the revised policy will be posted on ServiceAnimalLaw.com and the date at the top of this policy will be updated.
Questions concerning this Privacy Policy or ServiceAnimalLaw's handling of personal information may be directed to:
ServiceAnimalLaw.com
Pet Platforms, Inc.
2525 Ponce de Leon Blvd
Coral Gables, FL 33134
Contact us using this form.
Requests concerning access, correction, or deletion of personal information may also be submitted on this form.